Owaboda

1. Introduction

Welcome to Owaboda ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By downloading our app or using our services, you agree to the terms of this Privacy Policy. If you have any questions, you may contact us at support@owaboda.com.

2. Information We Collect

2.1 Information You Provide Directly

Full name, phone number, and email address when you register an account
Profile photo and vehicle details (for drivers)
Payment information such as credit or debit card details
Messages or communications you send through the app or to our support team
Feedback, ratings, and reviews you submit

2.2 Information Collected Automatically

Location data, including real-time GPS coordinates while you use the app
Device information such as device model, operating system, and unique device identifiers
App usage data including trip history, browsing patterns, and session duration
Log data such as IP address, access times, and pages viewed

2.3 Information from Third Parties

Background check results for driver applicants from authorised verification partners
Payment verification and fraud detection data from payment processors
Social login data if you choose to sign in using a third-party account

3. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account and verify your identity
To connect riders with available drivers and facilitate trips
To process payments and send receipts
To provide real-time GPS tracking during active trips
To send you trip confirmations, service updates, and safety notifications
To investigate and resolve disputes, incidents, or complaints
To improve, personalise, and develop our platform and services
To detect and prevent fraud, abuse, or illegal activity
To comply with applicable laws and regulatory requirements
To send you promotional offers or marketing communications (you may opt out at any time)

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

4.1 With Drivers and Riders When a trip is matched, limited information such as your name, profile photo, pickup location, and rating is shared between the rider and driver to facilitate the journey.

4.2 With Service Providers We work with trusted third-party service providers for payment processing, background checks, cloud hosting, analytics, and customer support. These providers are contractually bound to use your data only as directed by us.

4.3 For Legal Compliance We may disclose your information if required to do so by law, court order, or a government authority, or where we believe disclosure is necessary to protect our legal rights or the safety of any person.

4.4 Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

5. Location Data

Owaboda relies on precise location data to provide its core ride-hailing services. Location data is collected continuously in the foreground when the app is open and during an active trip. We do not collect background location data without your explicit consent.

Location data is used to match you with nearby drivers, calculate fares, enable real-time trip tracking, and improve route quality. You may disable location access through your device settings, but doing so will prevent you from using the app's core features.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services:

Account data is retained while your account remains open and for up to 3 years after account closure
Trip records and payment data are retained for 7 years for legal and accounting purposes
Marketing preferences and communications history are retained for 2 years after your last interaction

You may request deletion of your account and associated data at any time by contacting support@owaboda.com, subject to our legal retention obligations.

7. Data Security

We implement industry-standard technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. These include:

Encryption of data in transit using TLS protocols
Secure storage with access controls and regular security reviews
Regular monitoring for suspicious activity

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You may have the following rights regarding your personal data:

Right to access: request a copy of the personal data we hold about you
Right to correction: ask us to correct inaccurate or incomplete data
Right to deletion: request that we delete your personal data, subject to legal obligations
Right to restrict processing: ask us to limit how we use your data in certain circumstances
Right to data portability: request your data in a structured, commonly used format
Right to object: object to the processing of your data for direct marketing purposes

To exercise any of these rights, please contact us at support@owaboda.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed at persons under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will remove that information from our systems.

10. Third-Party Links

Our app may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by email at least 14 days before the changes take effect. Your continued use of our services after the effective date constitutes your acceptance of the updated policy.

12. Contact Us

Owaboda Email: support@owaboda.com Phone: 0774508782 Website: https://owabodaug.com